Using the app WindowPass you can offer your customers a modern and extended customer service, because the user receives all important contact details and information about you as his partner directly to his phone. If your customer has a question, he can contact you directly via the app. He can also make specific service enquiries, which are sent the right contact person immediately. Since you receive requests in a standardized way, you can sort and prioritize orders and process them independently.
Use the WindowPass as a digital communication channel to the end customer, since you can present the app in the look and feel of your company. Create individual content according to your needs. For example, a window guide provides useful tips on windows and window care. Answer frequently asked questions like: How do I recognize a defective seal? My window does not close properly, what can I do? How do I find the right fly screens for my new windows?
Your customer will find the answers with one click in the WindowPass. This reduces the amount of time-consuming or random calls to your customer service.
You can also send the user targeted offers via the app. In this way, you can use the app as an additional sales channel to private customers, housing associations or property management companies. Using individual push messages, you can send customer-specific product offers (upselling/upgrades), e.g. for fly screens, security fittings, security handles, etc. directly to suitable customers. You can also use customer-specific service offers (cross-selling), such as offers for maintenance (readjustment) and care (window cleaners in the vicinity), in a targeted manner. This means you can benefit from additional sales potential.
Also your end customer has advantages of using the WindowPass:
- More information about the product and about you as a contractual partner
- Direct contact to you as his contractual partner
- Time savings, due to targeted information on service requests
- Reduced paper consumption, which protects the environment
- Personalized offers that match his products